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Delivery Policy
1. Pantler contracts couriers for deliveries and is not responsible for any courier providing these services.
2. We highly recommend self-collection instead of delivery as Pantler will not be responsible for any damages or accept any complaints once the product has left our premises.
3. Please ensure that recipients are aware of delivery and that there is someone to receive the order. The courier may contact you or the recipient during the delivery so please ensure that all contact numbers are correct.
4. Please note that re-delivery is not possible and if required, will attract an additional fee.
5. Delivery will only be confirmed once the delivery fee has been paid.
6. Please note that we may not be able to deliver during peak periods.
7. Deliveries will be made between 11am and 6pm. Timing requests will be endeavoured but not guaranteed.
We thank you for your kind understanding.